Privacy Policy

1. Who We Are

Drop Taxi Hub ("we", "us", "our") operates an online drop taxi and outstation cab booking service based in Tiruchirappalli, Tamil Nadu. Our website allows customers to book drop taxi, outstation cabs, airport transfers and related transport services.

For privacy-related questions, contact us using the details in the Contact section at the end of this policy.

2. Information We Collect

We may collect the following categories of personal information when you use our services:

• Identity and contact details: name, phone number, email address and pickup/drop locations.
• Booking information: travel dates, vehicle preference, trip type (one-way or round trip), route details and special instructions.
• Account and communication data: messages sent via contact forms, WhatsApp enquiries and customer support correspondence.
• Technical data: IP address, browser type, device information, pages visited and referral source.
• Payment-related information: transaction references processed through secure third-party payment gateways (we do not store full card numbers on our servers).

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and confirming taxi bookings and dispatching drivers.
• Sending booking confirmations, ride updates and service notifications.
• Providing customer support and responding to enquiries.
• Improving website performance, security and user experience.
• Complying with legal obligations and preventing fraud or misuse.
• Marketing our taxi services and special offers where you have given consent or where permitted by law.

4. Legal Basis for Processing

We process personal data based on one or more of the following grounds: performance of a contract (fulfilling your booking), legitimate interests (operating and improving our platform), compliance with legal obligations, and your consent where required (for example, optional marketing communications).

5. Sharing of Information

We do not sell your personal information. We may share data only when necessary:

• With assigned drivers and fleet partners to complete your ride.
• With technology providers that host our website, send notifications or process payments, under confidentiality obligations.
• With law enforcement or regulators when required by applicable Indian law.
• During a business transfer, merger or restructuring, subject to continued protection of your data.

6. Data Retention

We retain personal information only for as long as needed to provide services, meet legal requirements, resolve disputes and enforce agreements. Booking records may be retained for accounting, tax and operational purposes as permitted by law.

7. Data Security

We implement reasonable technical and organisational safeguards including access controls, secure connections (HTTPS) and protected customer data. No method of transmission over the internet is completely secure; we encourage you to protect your contact details when booking.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent for optional marketing communications. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.

10. Third-Party Links

Our website may contain links to third-party websites such as maps or payment providers. We are not responsible for the privacy practices of those external sites. Please review their policies before submitting information.

11. Cookies

We use cookies and similar technologies as described in our <a href="cookie-policy.php">Cookie Policy</a>. You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact DropTaxiHub: